Roseland Surgeries Incoming Calls Issue

Dear Patients,

You may have been affected by some issues getting through to the surgery this morning (13th December) which fortunately were resolved by 10.15 am.  We are terribly sorry for the inconvenience that this caused many of you attempting to call  in.

We have been informed by our service provider that this issue was a network one, and as such, many companies around the country were affected.  This wasn’t  due to a fault locally but we are very pleased that BT has worked to rectify the fault.  We can only

apologise for any inconvenience that this may have caused, but hope that you will understand, these issues were beyond our control.   As a consequence of the fix, the ‘Welcome’ message and ‘music on hold’ facility that we had removed has been restored as

a ‘default’ setting for today, which is a bit of a shame.  However, our service provider has asked that we leave things as they are today to ensure that all our systems have returned to normal before we alter them again. 

                                                                                                                With sincere apologies, Nicola Hayward, Practice Manager.

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