Announcements Roseland Surgeries

Roseland Surgeries November Newsletter 2018

for the patients of The Roseland Surgeries

Christmas Opening Times: 

Monday 24th Dec – open to 6.30 pm as usual

Tuesday 25th Dec – Surgery Closed

Wednesday 26th Dec – Surgery Closed

Thursday 27th Dec – surgery open at 8.30 am

Friday 28th Dec – surgery open at 8.30 am

Sat/Sun 29th and 30th Dec – Surgery Closed

Monday 31st Dec – open to 6.30 pm as usual

Tuesday 1st Jan – Surgery Closed

Wednesday 2nd Jan – open at 8.30 am as usual

 It’s that time of year again!!!

We have finally received our allocation of the enhanced ‘flu vaccine for our over 65 year old patients and if you haven’t heard from us yet, please contact the surgery to book your appointment. Clinics are being offered across all three sites on a variety of days and times so we hope to be able to accommodate everyone who needs one.

For our patients in ‘at risk’ groups under the age of 65 years, our quadrivalent flu vaccine (offering protection against 4 strains of influenza) is also available now.  Please do book your appointment.  At risk groups include:  anyone who is immunosuppressed, pregnant, a healthcare/social care worker or in receipt of Carer’s Allowance. As in previous years, if you suffer from a disease of the heart, kidneys, lungs, liver, nervous system or are affected by asthma or diabetes, you should also have the jab.

We also have a nasal flu immunisation (drops) for our patients aged 2 and 3 years of age and our little ones will be given a special party bag to say thank you for coming in.

Other organisations may approach you offering to provide an alternative service, but please remember they will not have access to your medical records and cannot give other immunisations, such as those to protect you again pneumonia or shingles, which are often given at the same time.

Patients who use ‘controlled medications’ 

Some patients need medication which is very closely regulated and subject to strict rules regarding its safe keeping before dispensing, and thus is not available to be collected at our branch sites.    These drugs are those which include morphine such as Fentanyl, MST, Oramorph etc,  please be aware that you MUST collect this from the dispensary directly at Portscatho Surgery (NB: this does not affect our patients who have their medication delivered)

Because of the controlled nature and the regulations surrounding this type of  medication, we cannot let it go out of the building in the same way we do ordinary medication.  Please note, Gabapentin and Pregabalin will be classed as ‘Controlled Drugs’ from April 2019.

To that end, if you need other medication in addition to controlled drugs, you should be informed that you will need to collect all your medication at Portscatho.  If you are in any doubt, please ask to speak to Lynn, our Dispensary Manager who will be happy to help.

Cornwall Council – Families and Childrens Services: 

We have been made aware of some changes to the Family Services provided by Cornwall Council that you may find helpful:

“From Bump to Baby” – a 3 week antenatal course at the Trelander Family Hub in Truro – providing parents-to-be with all the information and skills they need to feel confident about making the right choices for their new baby.  This course is delivered by Midwives and Health Visitors.

For more information:  01872 322661

“Challenging Behaviour Support Group” – a drop in support group for all parents/carers.  This will be held at New County Hall, Truro on Fridays from 10 am to 12 noon.  This might be helpful to those parents/carers who can find their child’s behaviour difficult to manage.  Your child does not have to have a diagnosis or official statement.

For more information:  Sue Skillings 01872 322277   OR

Lorna Searle 07872 809577

“Early Help Family Worker Advice Sessions”:

If you have a child under the age of 13 and need advice on anything from understanding their needs/behaviours, advice on positive parenting and keeping your child safe, contact the Early Help Family Worker who can be found at the Truro Learning Academy Family Hub on the 1st and 3rd Tuesdays of each month – for booking and more information:  01872 322661

Please also note that there are lots of free courses available for parents:

Incredible Babies, 0-12 months,

Incredible Years Parenting for 1-3 year olds, 3-6 and 6 -11 year olds,

Take 3 – support for parents/carers of challenging young people aged 10-17 years.

Time Out – a course for parents/carers of children with Autistic Spectrum Disorder and

Passionate about ADHD – a course for parents and carers of children with ADHD aged 4 to 13 years.

For more information and advice, the Early Help Hub can be contacted on 01872 322277



 Diabetes Video Library – a patient resource

This new library resource is a recent addition to our surgery website.  Follow the link from the menu on the left hand side to view lots of different videos – everything from how to take your blood pressure to preventing pressure ulcers.

The resource has been provided by the Kernow Clinical Commissioning Group and we hope that patients will find it useful.

Do you use a Sharps Bin? 

Some patients need to use needles to administer medication and we can provide a ‘sharps bin’ for the safe containment of  these. Sharps bins are available on prescription so do ask the dispensary team if you need one.

The safe destruction of a full Sharps bin is undertaken by the Council and you must register for collection of these.  You can do this online via the Cornwall Council website, but if you prefer you can download the application form off their website and post it off.

Waiting times for Out Patient appointments

There are now several departments with quite considerable waiting times for out patient appointments.  Please could we ask that you are a ‘patient’ patient and allow time for the booking office to contact you to book an appropriate appointment?   If you are worried, you can contact the Referral Management Service on 01872 226700.

Currently, the maximum wait time for an outpatient appointment in the following specialties at RCHT is:

  • Respiratory – 35 weeks
  • Dermatology – 22 weeks
  • Cardiology – 23 weeks
  • Gastroenterology – 24 weeks
  • Hepatology – 20 weeks
  • General surgery – 20 weeks
  • Neurology – 18 weeks
  • CT/ultrasound – around 6 weeks

Winter is approaching!

 At the time of writing this newsletter, although it’s particularly nippy out there (-2 this morning!), the sun is shining and the view out to sea is stunning.

We must not forget however, that bad weather affects us  all, and who can forget the snow that felt in February this year!  The Peninsula became isolated as snow fell to inches thick from Bessy Beneath and down to the coast at St Mawes.

We did have a number of people offering help with their 4×4 vehicles, either getting patients back home, or bringing them in.  It was heartening to know that so many offers of help came in quickly to those in need.

We wondered, rather than waiting for any bad weather to hit us, whether we could compile a list of people who would be happy to help in such an emergency.   If you have such a vehicle and would be happy to offer assistance, please let the Practice Manager know.  Please be assured we will NOT contact you unless it is an emergency.  Many thanks. 

Nicola Davies,

Practice Manager

Dr. Will Hynds   MA  MB  BChir   MRCGP  DRCOG  DCH

Dr. Terese Tubman  BMed   MRCGP  DipFFP

Dr Jonathan Jacoby   MB  BCh  BSc (Hons)   MRCGP

Leave a Comment