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Assistant Manager – Trewince Holiday Lodges, Portscatho

As an individual you will enjoy looking after guests within a long established, family resort. Many of our guests return every year and so all team members become well loved by the guests. As the assistant manager you will be the central point of contact for all guests when they visit the Estate. Working within a small team, you will welcome guests and ensure their needs are met throughout their stay.

The role is varied every day but central tasks include greeting guests and solving any problems they may have. Cascading tasks to other members of the team, i.e. maintenance or housekeeping. Overseeing the running of the leisure facility which may include water testing daily, cleaning touch points and light maintenance. (Full training will be given).

Reporting to the Manager, you will assist in the administration of our timeshare owners, liaising with external parties regarding guests visiting through outside exchange channels. Also assisting with the administration of the bookings system and dealing with customer enquiries online and by telephone.

This job would suite and individual who works well with a team, is an excellent communicator on all levels and and is able to make decisions in the absence of the manager in relation to the guest experience.

Experience in Microsoft Office software essential

Experience in Anytime Booking software desirable

Experience in management of a leisure facility desirable

Benefits of the employment are Company pension scheme, 28 days leave and free access to the resorts leisure facilities for immediate family.

The location of the resort is on the Roseland and not served well by public transport so driving license is required, or locally based.

Expected start date: 01/09/2021

Job Types: Full-time, Permanent

Salary: From £21,000.00 per year

COVID-19 considerations:

Reception working area is protected by screens and guests are encouraged to wear masks. PPE is available if desired by any staff member. Capacity is limited to public areas and leisure facilities

E-mail kathy@trewince.com or call 01872 580289

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