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Booking Consultant – Portscatho Holidays

Following the opening of our brand new office in St Mawes, we are looking for a person (preferably someone living in the Roseland/St Mawes area) who is ideally experienced in the holiday lettings/travel industry or has a background letting or managing residential property.. Office administration experience is essential, working in a very busy environment dealing with customers wanting to plan holidays in one of the most beautiful parts of Cornwall.

As a small business ‘mucking in’ is part of the remit. The applicant must have their own car and be skilled in looking after customers and going the extra mile. The position is full time working a five day week which includes Saturdays. Working outside normal office hours on occasions is also necessary.

The Booking Consultant is responsible to help maximise the booking opportunities that exist through both incoming telephone calls and email receipts.

Some of the duties include:

To be first port of call for incoming telephone calls and deal with holiday enquiries received by telephone.

To process as appropriate and look to convert all telephone enquiries into bookings whenever possible.

To follow up on enquiries by either email or telephone call where a booking is considered achievable.

To visit holiday properties on a weekly basis to both quality check them before occupancy and carry out a full inspection and report to the owner as part of our management service.

To maintain regular contact with owners where we only offer a marketing service to ensure we are advertising correct availability on their behalf.

To complete online bookings confirming payment and issuing appropriate communication.

Process balance payments when they become due

To notify any key holder or housekeeping instructions at the appropriate time.

To liaise with housekeepers and tradespeople and enter invoices on to the system

To assist with property preparation for the annual Visit England Quality in Tourism Assessment scheme, to make recommendations to owners on improvements that help maintain either maintain the correct standard of presentation or will enhance the guest experience and to action on the owner’s behalf where required.

Hours:

Five days a week between 0900 hours and 17.00 hours to include a Saturday.

Job Type: Full time

Salary: circa £17500 with OTE of £21000

Please contact Beverley on beverley@portscathoholidays.co.uk or 01326 270900 and ask for Beverley

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