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Roseland Community Co-Ordinator


Job specification

Salary: £12.50 per hour.  Fixed term contract: 2 years
Working pattern: 20 hours/ week – disposition to be agreed

Responsible to: Roseland Surgeries Practice Manager

DBS Enhanced Level Check required

Opportunity to join the NHS Pension Scheme

The restricted hours and duration of this initial contract may change as the role develops throughout the Roseland and access to funding becomes more readily available.  The postholder will be located at the Portscatho Surgery building although it will be possible at times for them to work from home if preferred.  A mobile phone will be supplied with a number dedicated to this post. Mileage expenses will be met at 45p per mile.  There will be a probationary period of three months.

Applications must be made electronically via email and sent to  Candidates should address the specific requirements of this post in their letter or free text accompanying the application form.

Unsuccessful candidates will be notified by email and may contact the Chair of the Interview Panel for further information. 


The role of the Roseland Community Co-ordinator is –

  • to provide relevant support for individuals whose general health may benefit from social support and activities available from the voluntary and community sector following referrals from GPs, community health teams and others.
  • to maintain up to date information about voluntary and community sector activities and services available in the Roseland and make this available to patients along with any personal support required.


  1. Conduct an initial assessment of each referred client’s circumstances, issues and interest and extent of their non-medical needs and be proactive in identifying potential clients in the Roseland not previously referred by any group or organisation
  2. Encourage and support individuals to identify areas of voluntary and community support and activities which may help and be of interest to them to take the first steps to accessing them
  3. Establish appropriate referral mechanisms with statutory partners and to the voluntary and community sector where necessary and provide accurate and timely feedback on support offered to clients
  4. Develop and maintain positive and effective working relationships with voluntary and community providers and referral partners across the area, liaising/networking with them to get the best outcomes for the client and promote good practice
  5. Promote a culture based on the principle of focusing on ‘what matters to the person’, ensuring dignity, choice, respect, independence and rights are upheld at all times
  6. Identify barriers to or issues preventing greater engagement and/or uptake by individuals, referral partners, voluntary and community providers and participate in developing solutions
  7. Liaise with funders and partners regularly and attend meetings as requested
  8. Contribute to the ongoing compilation and updating of local directories, helping to maintain information of local groups and services, understanding and being aware of their capacity
  9. Assist in the development of monitoring and evaluation processes and procedures as requested, implementing and reporting on them as required


  1. Complete relevant administrative tasks including keeping accurate evidence of work planning, work carried out and provide reports and monitoring and statistical information as required
  2. Organise own caseload, recording interactions and time effectivel
  3. Liaise weekly with the Practice Manager
  4. Participate in team meetings and training opportunities as required and appropriate and provide written and verbal reports as requested
  5. Work in accordance with all policies and procedures which apply to the job and understand the reasons for these, including those around Confidentiality, Safeguarding, Equal Opportunities, Health and Safety and Lone working
  6. Undertake other reasonable tasks commensurate with the level of responsibility of this post as may be required

Roseland Community Co-ordinator



  1. Ability to engage, empathise, listen to or motivate a wide range of groups and individuals, forming and maintaining positive and productive working relationships with people from different professional and personal backgrounds
  2. Ability to quickly build trust and a positive dialogue with individuals who face challenges about their health and wellbeing or other issues, in order to assess their needs
  3. Sensitivity and commitment to working with people and motivating them to take control of their life and access activities, support and advice which is available.
  4. Sound knowledge, understanding and commitment to equal opportunities and diversity policies and a non-judgmental approach to delivery of support
  5. Clear understanding of data protection requirements and participant confidentiality
  6. Evidence of knowledge of types of support available and ability to maintain accurate knowledge of voluntary and community services and other sources of support and advice and make available to other users in a written format
  7. Ability to work effectively as part of a team and also on own initiative within organisational policies and procedures
  8. Ability to work independently, with minimal supervision, including initiating actions, implementing decisions, monitoring and reporting
  9. Ability to organise own time efficiently, manage workload and meet deadlines, working flexibly when required
  10. Ability to design evaluation procedures for the role and provide written justification for funding groups
  11. Excellent and appropriate verbal communication skills
  12. Excellent written skills including all electronic forms of communication and specifically WORD and EXCEL
  13. Ability to produce promotional material, monitoring information and reports
  14. Willingness to undertake any training as required in relation to the role
  15. Understanding of the specific issues affecting the Roseland and tangible support for community cohesion
  16. Having a current driving licence and/or access to a driver/vehicle

Desirable to have:

  • Experience of working in or with the health, voluntary or community sector
  • Experience of working in partnership with health and social care professionals and/or community services
  • Knowledge and experience of issues such as social isolation, mental health, housing, poor physical activity, employment, debt, diet and access to services in the Kernow Clinical Commissioning Group
  • Familiarity with the geographical area of the Roseland

Inquiries can be made to

A printable version of this job description is available here.


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