Announcements Local Announcements and Updates Roseland Surgeries

Roseland Surgeries Summer Newsletter 2020

for the patients of The Roseland Surgeries 

Forthcoming bank holiday:-

Monday 31st August – the surgery WILL BE CLOSED, unless we receive government guidance to the contrary. 


A more formal thank you will be published in the August edition of the Roseland Magazine but in lieu of that, we would like to say a very big thank you to everyone who has been so incredibly supportive to us over the past few months as we have traversed our way through the COVID pandemic.   We would like to thank our patients for their understanding and patience as we had to rapidly change the way in which we delivered medical services.  Adapting to telephone/video consultations has not been without its teething problems, but for many patients this has enabled access to a clinician without the need to worry about coming out.

We would like to express our thanks and gratitude to the army of volunteers across the Roseland who have not only helped the surgery to deliver medication to our most vulnerable residents, but also to those who put together Meals on Wheels, engineered shopping services, the street coordinators offering pastoral care etc to their neighbours and friends. The list of your achievements over the past few months is magnificent and we cannot underestimate the benefits of being a good neighbour – it has undoubtedly been a lifeline to many.  You are too many to mention here, but you know who you are and we are eternally grateful for your support. We have such a wonderful community here on the Roseland.

A huge thank you also to Roseland Online for posting the very many updates we kept sending over to them, as and when we received them from NHS England (at its height, 3-4 a day!)

We must give our thanks to the following people specifically, for providing us with their spare personal protective equipment when we were struggling to access stocks ourselves:  Nathan Wheeler (Wheeler Roofing), Simon Cundy, Paul Coombe (from his base in Hong Kong), Ivo Tedbury, David Brookes and the team at Roseland Dental Practice,  and the children from Richard Lander and Truro Schools who made 3D-printed vizors. 

COVID latest:- 

So far, Cornwall has had very low numbers of COVID positive cases compared to the rest of the country.   We continue to maintain social distance wherever possible and you will notice that doctors and nurses are continuing to wear protective equipment.

At the time of writing, we are coming up to the point where the wearing of face masks will be mandatory in shops and supermarkets.  We are asking any visitors to the surgery sites to wear a face covering if at all possible.

Medication Collections:- 

We are now able to open our doors to collections of medication from all three surgery sites.  If you were getting a volunteer delivery, but are now able to get out and about, please give the dispensary a call (if you haven’t already done so) and we’ll ensure your medication gets to the right destination.  At the moment, we would prefer that you collect medication from Tregony in the morning – if this is difficult (because of work for example) we can offer you a car park collection – please just give the reception desk a call at Tregony when you get there and we can pop it out to you, if necessary.

Accessing your GP:- 

In accordance with government guidance, we are continuing to triage all demand for GP appointments via a telephone appointment in the first instance.  So, if you need advice from the doctor, the receptionist will offer you a telephone call from the GP.  You will be given an appointment time at which you should expect a call give or take 30 minutes to allow for unforeseen emergencies at our end. At that point, if a face to face appointment is required, the doctor will book that for you.

We can also offer video consultations (as long as you have a smart phone – iPhone/Android, or computer with a webcam and WiFi connection) It’s not quite the same as being in the room with the doctor, but it’s particularly useful if you’re not very mobile, but still need to see someone.

If you have internet access, you can also use the ‘eConsult’ service which is found on the surgery website:-

Upon receipt of the eConsult form, the admin team direct your request to whomsoever is most appropriate – so it means you’ll get a quick response, either dealing with your query by email, or by booking you in to have a chat with the doctor or nurse.  For non-urgent problems, this is a very time-efficient way of accessing help and advice. 

Access to the Practice Nurse:- 

We are almost ‘back to normal’ with the nurses seeing patients for blood tests, blood pressure checks, smears, immunisations, dressings etc.  If you’re unsure, please do call and ask reception for advice.   It is important though that you do not turn up at the surgery without calling ahead so we can continue to reduce the risk of COVID cross infection.

If you have a chronic illness, such as diabetes, asthma/COPD, heart disease, you will find that possibly your annual review has been, understandably, delayed.  If you are concerned, please call reception and ask for a telephone call from the Nurse.  However, we are anticipating that we will be able to re-start our routine annual checks very shortly.

However, if you have any new symptoms that concern you, please DO NOT delay and wait for an invite – give us a call and book a ‘phone appointment with the doctor.

COVID-19 and your Mental Health:- 

Some people have found ‘lockdown’ incredibly difficult to deal with.  Already isolated, being unable to go anywhere at all has given rise to an increase in mental health issues.

We know that resources are not exactly over-flowing in Cornwall, but if you need help, there are services out there – they’re just being offered in a slightly different way.

Cornwall Council has a lot of information on its website that you may find useful and can be accessed here:

The following organisations also offer help:-

Pegasus Corona Voice Project – free and open to all:  (open to everyone, not just men!)

Counsellors Together CIC in St Austell are offering telephone counselling at £15 per session

If you are suffering domestic abuse, Waves Counselling can offer advice and guidance:-

Our Community Co-ordinator, Hilary Box has lots of information, so if you do want to consider some options, please do get in touch with her either via the surgery or directly on: 07494 161549

You do not necessarily need a referral from your GP to access these services.  Please do not suffer in silence; help is out there.

Summer is here!!! 

At the time of writing, we’ve got gorgeous sunshine across the whole county and that means whilst you enjoy that sunshine, you need to remember to protect yourself against the sun’s harmful rays.

It’s lovely to be outside and many of us have used lockdown as a time to get out in the garden.  However, too much sun is unfortunately not kind to the skin!   Please remember to liberally apply the sunscreen – Factor 50 – and re-apply regularly throughout the day.  Sun lotions purporting to be waterproof do still need to be re-applied.  Please ensure that babies and children are protected by being in the shade, wearing a hat etc and stay out of the sun between 11 am and 3 pm.

Please also remember to drink plenty of non-alcoholic fluid to ensure you don’t get dehydrated.

Take Care Everyone!

Nicola Davies

Practice Manager 


Dr. Will Hynds   MA  MB  BChir   MRCGP  DRCOG  DCH

Dr. Terese Tubman  BMed   MRCGP  DipFFP

Dr Jonathan Jacoby   MB  BCh  BSc (Hons)   MRCGP

Dr Mark Stephen  MB  BCh BSc MRCGP DRCOG

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