Announcements COVID-19 Local Announcements and Updates

Track and Trace – Scams

There have been reports of criminals trying to contact unsuspecting people claiming to be from the NHS Track and Trace.

What you will be asked for

Firstly, real contact tracers will NEVER do any of the following:

  • Ask you for details of card or bank account numbers
  • Ask you to provide or fill in social media login details
  • Ask you to set up a pin
  • Ask you to download anything

If you are asked for these types of information, you can report the incident to Action Fraud.

You should only be asked for the information found on the contact tracing website and on the gov.uk site.

This will include your full name, date of birth, and details of any symptoms you may have.

How you will be contacted

If you have tested positive for coronavirus, you will either receive a call, text, or email from NHS Test and Trace with instructions on how to share details of people you have been in close recent contact with.

If you’ve been in contact with someone who has tested positive, you will be contacted in the same ways and asked about symptoms.

You will only ever be called from the number 0300 013 5000, or you will be texted from “NHS”.

However, as some have pointed out on Twitter, it is relatively easy for scammers to fake numbers.

Because of this, if you do not feel comfortable talking on the phone, or suspect the call to be a scam, you can ask for an email or a text that will invite you to use the Test and Trace web site instead.

From this email, you should only ever be directed to this web address: contact-tracing.phe.gov.uk

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